1. Cancellation request

Any cancellation or modification request must be sent in writing, including the name used for the booking and the stay dates.

2. Cancellation by the guest

Refund conditions depend on the time between the request and the scheduled arrival date. Bank or payment fees already charged may remain payable by the guest.

3. Date changes

A postponement may be offered depending on availability. A price difference may apply if the new dates are more expensive.

4. No-show

In the event of a no-show without notice, the booking may be considered due and no automatic refund is guaranteed.

5. Cancellation by the property

If the property is unable to host the guest for a serious reason, it will offer a postponement or a refund of amounts already paid.

6. Treatments and additional services

BeMe Beauty treatments or other services added to the stay may have their own cancellation deadlines. These are confirmed at the time of booking.